Please, feel free to contact FlorenceJewelshop.

You can find most of the answers to your questions in the FAQ. But when you cannot find it there, don’t hesitate to ask me. I will be happy to answer you a.s.a.p.

‘Hi Florence,
Received my beautiful necklace, must say very quickly
It is prettier in real life!!
Stay well please ,looking forward buying from you in the future
Renata from Australia’

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The necklace is too short or too long. Can you alter it?
Most of the necklaces and bracelets can be altered. When it is not possible, I mentioned that in the description of the item. Please, contact me if you want to alter the necklace via the contact form so that you get the right size of the necklace you want. If you tell me to alter the necklace/bracelet before I send the items to you, the alteration is free of charge. If you send me the necklace back to alter it, you have to pay the extra shipping costs.

Have a look at the ‘free information’ page. You will find a little instruction video there if you want a necklace or bracelet altered. You will also see can see how to measure the right way.

What is the difference between sterling silver and Thai silver?
Pure silver will be calculated in 1000 parts. Sterling silver contains 925 parts of silver and 75 parts of copper. Thai silver contains 975 parts of silver and 25 parts of copper. Thai silver contains more silver and is a higher quality than sterling silver. But it is also a bit softer. Pure silver is too soft to wear.

The silver looks dirty, especially the Thai silver
Silver oxidizes when it’s in oxygen or open air. That is a natural process. You can polish the silver with a soft cloth or download the leaflet ‘the 10 tips to clean and store your jewelry’. You can find it in the ‘free information’section.

Can I buy only the earrings or only the necklace of a matching set?
Every piece of jewelry can be bought separately.

I cannot find the matching earrings, necklace, bracelet or brooch. Can you make them for me?
No problem at all. I can design and make any piece of jewelry you want when I can make it with beads. Please. let me know what you have in mind via the contact form. It takes around one week when I have all the materials available, otherwise, it will take a few days longer.

How do I open a magnetic clasp?
Closing a magnetic clasp is easy since one magnet is ‘looking’ for the other and when they find each other: they close. Opening a magnetic clasp is easy too when you do the following:

  1. Take in each hand a part of the clasp and pull the clasp (and your hands) in opposite direction. Or take in each hand a part of the clasp and ‘break’ it.
  2. Never ever tear on the thread to open the clasp.

Some magnets are heavy when the necklace is heavier. The clasp should hold. Also in this case never ever tear on the thread but shift the two parts in opposite position or make a ‘break’ movement.

You can find a little instruction video on my ‘free information’ page.

Free shipping for necklaces, bracelets, and brooches! What about earrings?

Regularly, earrings are bought along with a necklace. The purchase of the necklace includes free shipping, and when you buy a matching pair of earrings I will send them together and you won’t pay the shipping for the earrings. That’s technically difficult to realize so: 1. send me an email and I will send you the invoice for the purchase without the shipping price OR 2. you pay the shipping price for the earrings (that goes automatically) and I will send you back the shipping price for the earrings.